Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 125,605 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Louisville, Pittsburgh, Geneva, Boston, Mount Shasta, Cicero, San Francisco, Stockton, Charlotte, West Palm Beach, Manhattan Beach, Philadelphia, Brookings, Indianapolis and Martinsburg.
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| City | Problem Type | Report Time |
|---|---|---|
 Hanover | Internet | |
| Seattle | ||
| Indianapolis | Internet | |
| Louisville | Wi-fi | |
| Pittsburgh | Internet | |
| Geneva | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Ruth C (@Always_Forever2) reported
@comcast @XfinityI was on the phone for over an hour yesterday to get my devices fixed today 5-7pm and I just got a call that you don’t have a tech to come fix my issue? I work from home and I have a child homeschooling! It’s been 2 days with out service! Not happy!
- Jim Stormdancer (@mogwai_poet) reported
Here's what you're getting when you pay extra for Comcast Business: when your internet is down and you call support, instead of spending the better part of an hour explaining how to reset your router, they just say "yeah, we know, we're working on it" in a very tired voice.
- America First YinzerKev 🇺🇸 (@NoHoKev) reported
@comcastcares QUESTION: Do apps like Peaco*ck update automatically inside your DVRs? I had awful issues watching #PremierLeague football today. I cannot find any option to update apps.
- Nell (@dltltrr) reported
Wifi update: att is ****. Getting xfinity rn and hoping we get better service overall, if not we're canceling that & just sticking with our sh*tty att
- ROCKETSURGEON (@mdexster) reported
@Sethrogen Kind also like passively aggressively saying things to Comcast’s customer care team...
- Brad Nicholson (@BradNicholson68) reported fromGreentown, Indiana
Another comcast outage.... #comcastcares #nocomcastdontgaf
- Stressed™ (@gothfairyfiona) reported
Why are we paying $75/mo high speed internet through @Xfinity when the service I’m actually provided isn’t good at all!
- Adam Elman (@aelman) reported
@joshelman @DeanRotchin 800-COMCAST. literally the only customer-friendly thing about the company. (Ok, to be fair, their CS agents are mostly friendly and professional. They’re just hamstrung by baroque and arcane business logic that they aren’t empowered to do anything about.)
- CThomas89 (@Thomas89C) reported
@PatMcLoone Damn, this stings. I grew up watching guys like him on Comcast Sportsnet having civil, articulate conversations. Sad to see this, thoughts with him family.
- statefarm_206 (@Statefarm206) reported
@Xfinity so your customer service hangs up on people now when they don’t agree with customers ? Wow and you wonder why people hate y’all so much
- M A R B O (@Marboa_a) reported
Xfinity really blocking my PC from using the WiFi I pay for wtf
- $59.99 Annual Zebra Pass (@Comfy_Zeeb) reported
I would really like it if Comcast would stop ******* with me.Called these mfs to about my internet being slow now is straight up off like tf?
- Johnson (@marty_mcfried) reported
@Miles_Teller Hey cuz do you want my Xfinity login?
- Sleep1950 (@sleep1950) reported
Comcast/Xfinity everyday we have trouble with the internet!! The 300 dollars we pay you should be gold service wth!!!
- 🧡 Kat ✨ (@Ginge1129) reported
Hey @Xfinity - you cutting in and out on every channel we want to watch is super disruptive.Why am I paying all this money to not be able to use it? Tried resetting the tv box.. still a **** show. #fixit
- Chris Tiefel (@TIeflen) reported
@DoorDash has worse customer service than @comcast.
- Xena 🧚🏼♀️✨ (@patriciaxenaa) reported
@comcastcares the main tv box (living room) works just fine, but could not get any picture / sound in our secondary tv box (bedroom). It’s all blacked out. We’ve called customer support last week and they told us to get a new box, but nothing’s changed. Kindly advise.
- Ruth C (@Always_Forever2) reported
@comcast @Xfinity I was on the phone for over an hour yesterday to get my devices fixed today 5-7pm and I just got a call that you don’t have a tech to come fix my issue? I work from home and I have a child homeschooling! It’s been 2 days with out service! Not happy!
- Pillboy (@Pillboy7) reported
@PreNursingK8 I just changed from a Triple Play plan to internet only from Xfinity. 200Mbps service is $70 per month plus $14 modem rental. Data limit is 1.2 TB. Unlimited data is an additional $25 per month but includes modem, so $95 plus tax.
- Eric Van Hise (@08titan65) reported fromRochelle, Illinois
@comcastcares I’m an employee for a small community hospital. I’m forced to work from home because of Covid 2 weeks. My internet is down and do you think you could send a tech to check my OUTSIDE connections? No can you disconnect me, hang up on me, and leave me on hold? Sure!
- gone (@AND_IM_GONE) reported
Bro @Xfinity ******* sucks
- carol (@cln01040809) reported
@Misspriss6 @comcast You’re full of crap
- Vivi Cope (@CopeVivi) reported
@comcastcares I can't sign into my Xfinity account. It just buffers and buffers and then times out. Great customer service. We'd like to know why we can't access more than one episode of Raised by Wolves on HBO Max even though we're paying for it. Account Name: Keith Polasko
- Jeff ⭐️⭐️ (@Given2Fly) reported
@comcastcares Something about my X1 box turns off my TV. Any tips? No other devices connected turn it off, but the TV randomly turns off while watching the X1 box. Have removed batteries from the remote, and it still happens, so that's not it. Help!
- Adam Rabbani (@AdamTdark) reported
My favorite part of my folks having @CoxCalifornia is that we get a 3-4 hour outage every weekend for the past three weekends. They are nothing but consistent! I never thought I would miss Comcast.
- Brandan Isaacs (@brandan_i) reported
@JBlycker @CalebCRudd Taxation as theft is a bad take, and the logical conclusion it leads to is a lack of facilities to help the common good, because a societal system that relies on private companies to help the common good would never survive. Comcast charged firefighters during the CA fire overage
- Ryan lee (@ACpoker0271) reported fromAtlantic City, New Jersey
@Xfinity you’re live tv streaming sucks. i can’t ever watch what i want to watch unless i’m home. if i’m home i would just watch on my tv anyway. the whole point of it is to watch when you’re not home on your tablet or phone. ridiculous !
- The cuzzin who owed KRIT $$, but i set my sub owt (@sheaf_villi) reported
@GMoney1120 @comcast @Xfinity I think they have trash customer service on purpose.
- Coach Lite (@HighliteFN) reported
@FRSCYTH @Xfinity the problem is they have a total monopoly
- foone (@Foone) reported
@vikxin more likely they're gonna be disappointed when you post things that aren't about how AT&T isn't working in the bay area"wtf? I did NOT follow you to find out that comcast is broken in boston!"
